Shipping policy
Shipping
Where we ship
All 50 United States. We do not currently ship internationally or to APO, FPO, and DPO addresses.
Minimum order
Shipped orders have a $50 minimum. Below $50 no shipping method is offered at checkout; free local pickup in Doral remains available at any amount.
Rates
| Order total | Shipping |
|---|---|
| Under $50.00 | Shipping not available — reach the $50 minimum, or choose free local pickup |
| $50.00 to $149.99 | $14.99 |
| $150.00 and above | Free |
Rates are calculated on the order total before tax.
Processing time
Each product page tells you, for the size or colour you select, whether it is in stock or a special order.
- In-stock items are dispatched within 48 hours of your order, excluding weekends and US public holidays. An order placed on a Friday evening, for example, is dispatched by the following Tuesday.
- Special-order items are ordered in for you from our distributor and ship within 10 business days of your order.
Orders that include a special-order item ship complete. We send the whole order together once every item is ready, within 10 business days, rather than splitting it into separate packages.
You will receive a confirmation email with tracking as soon as your order is handed to the carrier.
Delivery estimates
Delivery time is the processing time above plus the carrier's transit time. Typical transit after dispatch is 2 to 5 business days within the continental United States, longer to Alaska and Hawaii.
These are estimates, not guarantees. We are not responsible for delays caused by the carrier, weather, or events outside our control, and once a package is with the carrier we no longer control its timing.
Free local pickup
Local pickup is free at any order amount — the $50 shipping minimum does not apply. Choose Pickup at checkout.
Pickup address: 10580 NW 27th St, Suite F102-3, Doral, FL 33172.
In-stock orders are usually ready in 2 to 4 days. An order that includes a special-order item is ready once that stock arrives, within 10 business days; we email you as soon as it is ready. Please wait for your "ready for pickup" email before coming in, and bring your order confirmation and a photo ID matching the name on the order.
Address accuracy
Please check your shipping address before you complete checkout. We are not responsible for orders delivered to an address entered incorrectly. If you need to correct an address after ordering, email luis@propadel.solutions immediately — we will try, but we cannot guarantee a change once an order is in process.
Damaged, lost, or missing packages
Contact us within 7 days of the delivery date or expected delivery date and we will work the claim with the carrier. Once a carrier confirms delivery to the address given at checkout, responsibility for that shipment is complete; see our Refund Policy for the steps to take and how we support a carrier claim.
Taxes
Florida sales tax is calculated at checkout and shown before you pay. Prices on the site do not include tax.
Special orders and availability
You can cancel a special order for a full refund at any time before it ships. Email luis@propadel.solutions with your order number.
If an item you ordered turns out to be unavailable from our distributor, we will contact you with the option to wait, swap, or cancel that line for a full refund. We do not part-ship without telling you first.
Osmo Padel Shop is a registered trade name of Osmo Holdings LLC, 10580 NW 27th St, Suite F102-3, Doral, FL 33172.